Warranty FAQs

a. Dusting the Panels

To preserve the appearance of your fluted panels, it is essential to regularly remove dust. Employ a gentle approach by using a soft, lint-free cloth or a microfiber duster to delicately eliminate any dust or debris.

b. Utilizing a Cleaning Solution

For more stubborn stains or residue, create a cleaning solution by combining warm water with a mild cleaner such as dish detergent.

c. Wiping the Panels

Before proceeding to clean the entire wall, test the cleaning solution on a small area. Once you are ready to clean the entire wall, dampen a sponge or soft cloth with the cleaning solution and wring out any excess water. Begin at the bottom and work your way up in small sections, gently wiping the panels to prevent streaks and drips.

d. Allowing the Wall to Dry

Following the wiping of the panels, utilize a clean, dry cloth to facilitate the drying process. If you wish to expedite drying, consider turning on a fan to enhance air circulation.

Up to 25 years for Vinyl Material and Lifetime workmanship Warranty.

• Vinyl Material Warranty Duration: 25 Years.
• Coverage: Our vinyl materials are warranted for a period of 25 years from the date of purchase. This warranty is designed to assure you of our product's durability and long-lasting quality under normal household use.

The warranty specifically covers scenarios where the flooring may contract, expand, curl, crack, rip, or tear during typical usage. However, it does not cover damages related to construction activities, improper installation, or harm caused by sharp cutting objects. These exclusions ensure that the warranty focuses on manufacturing quality and durability under normal conditions.

Lifetime Workmanship Warranty

Scope of Warranty:

• Vinyl Integrity: This lifetime warranty specifically covers any separation of vinyl causing gaps or expansion leading to warping. It also includes instances where contraction leads to separation of vinyl by more than 5mm.
• Labor Costs: For any issues that fall under this warranty, we will not charge any labour fees. Our commitment is to resolve these concerns without additional labour costs to you.

Service Fees:

• Vinyl Replacement: In cases requiring vinyl replacement, we apply a nominal service fee of $80 per piece. This fee covers the expenses for our expert team’s site visit, ensuring prompt and efficient service.

Exclusions:

• Sharp Object Damage: We do not cover damage such as scratches or punctures that are caused by sharp objects.
• Water Damage: Damages resulting from water seepage through wall edges due to plumbing or pipe issues are not included under this warranty.

Up to 10 years for Fluted Panels material and 2 year for workmanship.

Up to 10 years for the material and 2 years for workmanship.

Ten (10) year warranty for all KompacPanel surfaces (inclusive KompacTop, KompacWall, KompacPlay and banchetto applications);
One (1) year warranty for KompacSeal applications.

Ten(10) year warranty for iQuartz products

The warranty for our HPCT outdoor decking extends an impressive 20 years, providing peace of mind and lasting quality for your outdoor space.

Additionally, we offer a workmanship warranty for one year, ensuring meticulous craftsmanship and satisfaction with every installation.

The warranty for HDB rewiring services in Singapore generally includes:

• Duration: One-year from completion or invoice date.
• Coverage: Defects in workmanship.
• Exclusions: Unauthorized repairs, natural disasters, misuse, and normal wear and tear.
• Customer Duties: Provide proof of purchase and use the electrical system properly.
• Claim Process: Report defects promptly for inspection and repair.
• Repairs: Done by the original provider or authorized agent using original parts.

For a quick and easy warranty claim, simply send us a message with pictures and videos of your PanelCraft product issue via WhatsApp.

Contact us at WhatsApp: 88031073

Your prompt action will help us address your concerns more efficiently.