Warranty FAQs

Care and Maintenance Guide

a. Dusting the Panels

To preserve the appearance of your fluted panels, it is essential to regularly remove dust. Employ a gentle approach by using a soft, lint-free cloth or a microfiber duster to delicately eliminate any dust or debris.

b. Utilizing a Cleaning Solution

For more stubborn stains or residue, create a cleaning solution by combining warm water with a mild cleaner such as dish detergent.

c. Wiping the Panels

Before proceeding to clean the entire wall, test the cleaning solution on a small area. Once you are ready to clean the entire wall, dampen a sponge or soft cloth with the cleaning solution and wring out any excess water. Begin at the bottom and work your way up in small sections, gently wiping the panels to prevent streaks and drips.

d. Allowing the Wall to Dry

Following the wiping of the panels, utilize a clean, dry cloth to facilitate the drying process. If you wish to expedite drying, consider turning on a fan to enhance air circulation.

How long is your warranty for Table Top?

Ten (10) year warranty for all KompacPanel surfaces (inclusive KompacTop, KompacWall, KompacPlay and banchetto applications);
One (1) year warranty for KompacSeal applications.

Ten(10) year warranty for iQuartz products

What are the main points covered by the warranty for HDB rewiring services in Singapore?

The warranty for HDB rewiring services in Singapore generally includes:

  • Duration: One-year from completion or invoice date.
  • Coverage: Defects in workmanship.
  • Exclusions: Unauthorized repairs, natural disasters, misuse, and normal wear and tear.
  • Customer Duties: Provide proof of purchase and use the electrical system properly.
  • Claim Process: Report defects promptly for inspection and repair.
  • Repairs: Done by the original provider or authorized agent using original parts.

How to Make a Warranty Claim?

For a quick and easy warranty claim, simply send us a message with pictures and videos of your PanelCraft product issue via WhatsApp.

Contact us at WhatsApp: 81616271

Your prompt action will help us address your concerns more efficiently.

Is there a service or site inspection fee for warranty claims?

A S$80 site inspection, transport and handling fee applies for every warranty-related visit.

This fee is non-refundable and covers our team’s time, transport, dismantling and reinstallation work.

Additional charges may apply for issues caused by third parties, misuse, external damage, existing site/substrate conditions, or matters outside our scope of works.

Your patronage is important to us and we always strive to get back to you within 48 working hours.